Refund policy

Returns

No Refund Policy

Exceptions to Our No Refund Policy

We understand that sometimes exceptional circumstances may occur. Therefore, we may consider refunds on a case-by-case basis in the following situations:

• If the product is defective or damaged upon arrival.
• If the service was not delivered as described.

How to Request an Exception

To request an exception, please contact our customer service team within 7 days of receiving your product or service. You will need to provide:

• Your order number.
• A detailed description of the issue.
• Any supporting evidence (e.g., photos of the defective product).

Contact Information

If you have any questions or concerns about our no refund policy, please contact us at:

• Email: info@purplehaven.ca